Help for grown-ups

How can we help?

Quick answers for all Puzzlekin apps on iPhone, iPad, and Android.

Does Puzzlekin need an account?

No. Children can play without signing in or sharing personal information.

Where is progress saved?

Each Puzzlekin app stores its completed puzzles, stars, and unlocks locally on the device. Removing an app may remove its progress.

How do I turn sound off?

Tap the music-note button in the upper-right corner of a game screen. The preference is remembered on the device.

A puzzle piece will not move

Lift your finger, wait for the piece to return, and try again from its center. Also make sure the newest TestFlight, App Store, or Google Play version is installed.

How are levels unlocked?

Finish the previous level to unlock the next one. Picture puzzles progress from four pieces to six and then eight.

Can progress sync between devices?

Not currently. Puzzlekin keeps progress private and local to each device.

Still stuck?

Send the developer a support request.

Support requests are for parents and guardians. Please include the app name, device model, operating-system version, and what happened—but never include a child’s personal information.

Open support request